What to include in your email
- Briefly describe the issue and include the email address you used on ZUKKO.
- Add the order number or a link to the listing, if available.
- For payment questions, include the date, amount and payment reference from your receipt, if available.
Do not send your full card number, CVC, passwords or one-time verification codes.
Payments and refunds
For a failed payment, duplicate charge or refund request, email us with the transaction details. For delivery, product quality or service fulfilment, also contact the seller or service provider. Requests are reviewed under the terms of the individual transaction and applicable consumer rights.
Accounts and listings
We can help with signing in, email confirmation, listing publication and technical errors. Describe what happened; if you attach a screenshot, hide private information.
Reports and personal data
To report a suspicious listing or request correction or deletion of your personal data, send us the link and a brief description. You can contact us without a ZUKKO account.